Support (read frequently asked questions first)

NECESSARY FOR CONSULTATIONS by MAIL soporte@ownice.es.

  •      ORDER BUY / BUY ORDER:
  •      MODEL (SERIAL NUMBER) / MODEL (SERIAL NUMBER STICKER):
  •      PROBLEM / PROBLEM:
  •      VIDEO:

Warranty

At OWNICE we understand the importance of satisfying our customers, so we not only make promises, we also fulfill them.

-WARRANTY 2 AÑOS

-Repairs (including parts) 6 months warranty.

All our equipment has a full warranty of 2 years that covers any factory defect. If you receive a defective product or it is damaged, we guarantee that in 24-48 hours we will handle the warranty.

Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods

* (only products purchased in ownice españa, products purchased from china PLATFORMS THROUGH THEM, ARE NOT SUBJECT TO OUR GUARANTEES AND SUPPORT)

QUALITY WARRANTY 100%

All our products are of high quality.

visiocamccctv, camaras de seguridad, vigilancia, ip, kit cctv

How to manage an Rma:

1st- (https://www.ownice.es/es/contact us)

1.1- Choose service support and guarantees.

1.2- Contact email.

1.3- Order reference (ticket-invoice number and date)

1.4- Attach images (ticket-invoice) (problem-doubt to consult)

1.5- Message, detail of what happens

2nd - In case you are under warranty NOT sold in OWNICE SPAIN or without of warranty: You will be charged € 38 + VAT for labor.

3º- We will give you an Rma number, and shipping address.

4º- In a term of 3-5 working days we will give you a diagnosis.

In case it is under warranty and has been sold in OWNICE ESPAÑA 100% guarantee without costs (only shipping costs).

NOTE:

In case the product, once tested, works correctly. The cost of work done to see the correct operation of the product will be € 20 + I.V.A. (Shipping, return shipping included)

If the product is damaged, out of warranty and in case of not accepting the repair budget, the diagnostic cost will be 15 € + I.V.A.

TECHNICAL SERVICE SPAIN